FAQ

1. What skin types are Tallow & Vine products suitable for?

Our ancestral skincare approach prioritizes grass-fed tallow, simple formulas, and thoughtful, non-toxic ingredients. Some products have six ingredients or fewer, while others use a longer blend. Please review the ingredient list on the product page for the formula you choose. We formulate with sensitive and reactive skin in mind, but every person’s skin is different. Patch test a new product first if your skin is reactive.

2. What is the shelf life of your products?

Shelf life and storage guidance vary by product. Check the product label for information specific to your item. For product-specific questions, email us at support@tallowandvine.com.

3. Can I use multiple Tallow & Vine products together?

Our products can complement one another in a simple routine, with each serving a different purpose. Use the 100% Grass-Fed Whipped Vanilla Bean Tallow Balm for daily facial nourishment. Apply the Manuka Honey & Chamomile Tallow Body Balm to dry patches or rough areas that need extra moisture. For time outdoors, the Tallow & Zinc Sun Stick (2 Pack) can moisturize and comfort skin exposed to the elements.

The Sun Stick is not a sunscreen and has not been tested to prevent sunburn or UV damage. If your skin is reactive, patch test new products first.

4. Are your products safe to use during pregnancy?

Pregnancy can affect how your skin responds to skincare. Please review the ingredient list for each product and consult your healthcare provider before adding a new product to your routine.

5. How can I track my order?

When your order ships, we’ll email a shipping confirmation with tracking details. Use the link in that email to follow your order’s progress.

6. What is your return policy?

We accept returns for 30 days after delivery for unused, unopened items in original packaging. For return instructions, email us at support@tallowandvine.com or call 820-223-7414. Our team can guide you through the RMA process.

7. How do I contact customer service?

We’re happy to help with product or order questions. Email us at support@tallowandvine.com, call us at 820-223-7414 (Monday – Friday, 9:00 AM – 5:00 PM CST), or use the contact form on our website.

8. Can I change or cancel my order after it’s been placed?

If you need to change or cancel an order, contact us as soon as possible at support@tallowandvine.com. We’ll do our best to help, but changes may not be possible once an order has been processed.

9. What should I do if I receive a damaged or incorrect product?

If an order arrives damaged or incorrect, contact us promptly at support@tallowandvine.com with your order number and a photo of the item. We’ll review it and help with immediate replacement.

10. Do you offer international shipping?

We currently ship to all 50 U.S. states. If you need help with shipping questions, email us at support@tallowandvine.com.

11. Can I subscribe to receive products regularly?

Where Subscribe & Save is offered, the option and delivery schedule are shown on the product page. Our Subscribe & Save Policy explains delivery intervals, savings, billing, and how to manage or cancel a subscription.

12. What payment methods do you accept?

Available payment methods are listed at checkout. Choose from the options shown for your order.

13. Is there a reward program for loyal customers?

While our rewards program is currently in development, we frequently share exclusive promotions and seasonal perks with our email community. Sign up in our footer to be the first to know when our rewards program launches.

14. Can I find your products in physical stores?

At this time, our products are available through our website. Browse our online shop to see the current collection.